POLICIES

Because our tutor’s schedules and group courses fill up quickly, we ask that you familiarize yourself with our policies regarding cancellations and late fees.  

Cancellation Policy

We have a 24-hour cancellation policy for private and small group-tutoring. If your child cannot attend a scheduled session, please provide 24 hour notice to avoid a full session charge.

Consistent Cancellations

We understand that unforeseen circumstances may arise, and we offer flexibility within our 24-hour cancellation policy. However, if sessions are canceled frequently—defined as more than two cancellations within a four-week period—we reserve the right to offer the spot to another student. Frequent cancellations affect our tutors’ schedules, income, and availability. To ensure we can continue providing consistent, high-quality support for your child, we may suggest adjusting the tutoring schedule or transitioning to a more flexible, as-needed arrangement.

Drop Off/ Pick Up Policy

Due to space limitations and to minimize noise levels in the main tutoring area, our indoor waiting area is closed to parents and caregivers at this time. Please ring the bell and we’ll either let your child in or a member of the SSW team will come to the door to bring your child upstairs. If you arrive early for dropoff or pick up, please wait on the sidewalk until the session start or end time. 

Inclement Weather

INDIVIDUAL & SMALL GROUP TUTORING
In the event of inclement weather (snow, sleet, hail, severe thunderstorm) we will leave it up to the discretion of the family and tutor as to whether or not a lesson will be held. When there is inclement weather, tutors and families may email info@smithstreetworkshop.com on lesson days if they wish to cancel the lesson, and so at least 3 hours prior to the session in order for us to contact both parties.

GROUP CLASSES
In the event of inclement weather (snow, sleet, hail, severe thunderstorm), Smith Street Workshop reserves the right to cancel the class. In a case of cancellation, families and teachers will be contacted via email at least 2 hours prior to the start of the class. Please note that in the (very rare) case of group class cancellations, there will be no make-ups or refunds.

Payment

Payment for each tutoring session is due the day of the scheduled session via automatic debit through Teachworks, our online platform used for scheduling, parent communications and billing. All clients need to have a valid credit card on file that will be debited before each session.

Providing your credit card information into our system authorizes Smith Street Workshop to charge your credit card for the sessions attended. Please remember that we have a 24 hour cancellation policy, so be sure to let us know well in advance if you need to reschedule to avoid a session charge.

Student Expectations

At Smith Street Workshop, our priority is to help our students succeed. With that in mind, students have certain responsibilities in this partnership.

1. Families commit to clearly communicating with their Tutor in identifying problem areas in which the Student needs specific tutoring.

2. The Student agrees to be prepared for every session by having all materials ready and available for review.

Parent/ Caregiver Expectations

Parents and caregivers can help set the tone of the tutoring sessions by being responsible for the following:

1. The parent/caregiver is responsible for the student’s conduct and character during the tutoring sessions including promptness, respectful behavior, and staying on task

2. The parent/caregiver is responsible for initiating any communication with Smith Street Workshop as necessary

3. The parent/caregiver is responsible for getting the student to the session on time and for picking up the student promptly

Using Teachworks

Teachworks is our main platform for billing, scheduling and communicating with tutors. It is the client’s responsibility to make sure that their billing information is up to date, and that their student’s tutoring schedule is accurate. Smith Street Workshop will charge a 5% fee to those families who have an invalid payment method in their Teachworks account.

Scheduling

The parent/ Caregiver can access their child’s schedule directly on Teachworks and it is the client’s responsibility to check and make sure that lesson dates and times have been properly noted in their family’s Teachworks account. Any new requests or changes can be made via email to info@smithstreetworkshop.com or directly on Teachworks.

No Guarantees or Warranties

While it is our mission to provide the best educational services possible, clients understand that Smith Street Workshop does not guarantee any specific outcomes as a result of tutoring or test prep classes. Success depends on multiple factors, including the student’s effort, commitment to working between tutoring sessions/classes, and their level of foundational knowledge at the start of the test prep process.

Non-Circumvention Policy:

Smith Street Workshop has been part of the Carroll Gardens and Brooklyn community for several years and we believe in cultivating a friendly and professional relationship with each of our clients.

Thank you to all who have supported this business and allowed it to thrive throughout the years. It is important to the integrity and financial viability of our business that tutors and parents not establish side agreements. All tutors sign an agreement that they will not tutor your child through any other entity than Smith Street Workshop and will be terminated if they do not comply.

Accordingly, you hereby agree not to pay any other party than Smith Street Workshop, including the tutor, for any services rendered by your tutor.