POLICIES

Because our tutor’s schedules and group courses fill up quickly, we ask that you familiarize yourself with our policies regarding cancellations and late fees.  

Cancellation Policy

We have a 24-hour cancellation policy for private and small group-tutoring. If your child cannot attend a scheduled session, please provide 24 hour notice to avoid a full session charge.

Consistent Cancellations

We understand that unforeseen circumstances may arise, and we offer flexibility within our 24-hour cancellation policy. However, if sessions are canceled frequently—defined as more than two cancellations within a four-week period—we reserve the right to offer the spot to another student. Frequent cancellations affect our tutors’ schedules, income, and availability. To ensure we can continue providing consistent, high-quality support for your child, we may suggest adjusting the tutoring schedule or transitioning to a more flexible, as-needed arrangement.

Drop Off/ Pick Up Policy

Due to space limitations and to minimize noise levels in the main tutoring area, our indoor waiting area is closed to parents and caregivers at this time. Please ring the bell and we’ll either let your child in or a member of the SSW team will come to the door to bring your child upstairs. If you arrive early for dropoff or pick up, please wait on the sidewalk until the session start or end time. 

Inclement Weather

INDIVIDUAL & SMALL GROUP TUTORING
In the event of inclement weather (snow, sleet, hail, severe thunderstorm) we will leave it up to the discretion of the family and tutor as to whether or not a lesson will be held. When there is inclement weather, tutors and families may email info@smithstreetworkshop.com on lesson days if they wish to cancel the lesson, and so at least 3 hours prior to the session in order for us to contact both parties.

GROUP CLASSES
In the event of inclement weather (snow, sleet, hail, severe thunderstorm), Smith Street Workshop reserves the right to cancel the class. In a case of cancellation, families and teachers will be contacted via email at least 2 hours prior to the start of the class. Please note that in the (very rare) case of group class cancellations, there will be no make-ups or refunds.